Bookings

1. We do not hold dates, your booking is not confirmed until the non refundable deposit has been paid.

2. Quotes are only valid for 30 days Response time for emails can be 2-7 days.

3. We are able to use your photos provided for inspiration but we do not replicate work from other stylists/planners.

3. We require full payment 14 days prior to your event, failing to do so may result in a cancellation of your booking.

4. We do not provide mockup designs for setups under $1000 and only once you have paid your non refundable deposit will we provide you with a mockup design.

5. We require a security bond for all bookings.

Cancellations/Refunds 

1. No refunds if event is cancelled for any reason.

2. Deposits are considered non refundable.

3. We offer an option for you to change your date if your event has been postponed but this must occur within 6 months of cancellation and is subject to our availability.

Setup & Packdown 

1. Venues must be able to provide a sufficient amount of time provided for setup.

2. All props and items must be clean on collection otherwise this will incur an additional cleaning fee.

3. Any items damaged or broken during the event will be charged according to severity of damage or replacement fee.

Hire Charges & Delivery 

1. The quoted amount covers the usage of equipment and services for the specified hire duration outlined in the booking.

2. A 15% surcharge will apply to any bookings made on a South Australian Public Holiday.

3. A 15% extra surcharge will be applied to any delivery, set-up, and pack-up of the Equipment outside the standard hours of 9:00 am to 6:00 pm.

Responsibility & Use Of Equipment 

1. It is the responsibility of the Hirer to furnish precise event details, including the date, time, event location, and selected colour palette.

2. The Hirer is obligated to adhere to all safety guidelines and instructions provided by the Owner.

3. The Equipment must be used exclusively for its designated purpose.

4. The Hirer is prohibited from employing the equipment for any illegal activities or purposes that may result in harm or damage.

5. The Hirer must not make any alterations or modifications to the Equipment without obtaining prior written consent from the Owner

Termination

1.The Owner retains the right to terminate the booking agreement and reclaim the Equipment at any time if the Hirer fails to adhere to the Terms and Conditions or misuse the equipment.

Ball Pit Hire  

By booking our  Ball Pit you hereby accept the following terms and conditions.

Health and Safety:

Bon Vivant Events event hire is covered by Public Liability Insurance, however we accept no liability for any injury, illness or even death that may occur as a result of using this equipment. The person/organisation hiring the equipment will be responsible/liable for any damage or injury occurring from, or as a result of misuse or reckless use.  Please note that all persons using this ball pit equipment do so at their own risk and it is the responsibility of the hirer to ensure that the following safety guidelines are adhered to at all times during use.

1.  The hirer/supervisor of the event must be a responsible person, over 18 years of age who is not intoxicated.  They must supervise the use of the hired equipment at all times during the hire period.  Bon Vivant Events do not supervise the event for which the equipment has been hired. 
2. Ensure that the equipment is not overcrowded and limit numbers of children using the equipment to ages and sizes that are appropriate to help prevent accidents and injuries from occurring.  Do not allow older/larger children to use the equipment at the same time as younger/smaller children. 
3. Please note that there is an age limit of up to 10 years on our equipment at present. Please ensure that no one over this age uses the equipment.
4. Shoes, glasses, jewellery, badges and any other sharp objects MUST be removed prior to entering the ball pit. Parents/guardians who enter the ball pit area must also remove their shoes.  This helps to prevent injuries from occurring and also protects the equipment from damage. For hygiene reasons socks MUST be worn at all times in the ball pit.
5. No glass is to enter the ball pit at any time.  Broken glass could result in serious injury and/or damage the equipment. 
6. Do not move any of the equipment following setup by Bon Vivant Events staff as this may result in injury upon use or damage to the equipment. Photographs will be taken immediately following setup as evidence.  If any damage occurs to the equipment during the hire period an additional repair fee will be charged according to the cost of the repairs required. 
7. No food, drinks and/or chewing gum to be allowed on or near the hire equipment at any time in order to avoid choking and mess.  Bon Vivant performs routine cleaning on all of its equipment, however if the equipment is found to be in an excessively messy or unclean condition upon collection an additional cleaning fee will apply according to the associated cleaning costs required because of this.
8. Strictly no jumping, standing on the top of the slide, pushing, intentional colliding or any behaviour that is likely to result in injury to self or others
9. Please ensure that the area of 1 metre surrounding the ball pit is kept completely clear.
10. No one is to be on the equipment during the setup or dismantling period as this could result in injury occurring.
11. Please note that a full ball pit (of 2000 balls) is not recommended for ages 2 years and under.  Please ensure that where a full ball pit is hired no person’s head is completely submerged/covered under the balls as this creates a risk of suffocation or other injury resulting from not being seen under the balls. Children must be supervised at all times by the hirer.
12. It is recommended that shade is available for all outdoor setups, especially in hotter months. The external material of our equipment can get hot, making burns possible. Bon Vivant Events accepts no liability for this or other injury as stated above. 

General

1. No substances or materials including but not limited to face paints, pens or pencils, bubbles, confetti, party poppers, streamers, silly string or stickers are to come into contact with the equipment at any time. If any stains are on the equipment as a result of this, an additional cleaning fee will be charged or an equipment replacement fee may even be charged if staining is unable to be removed. Bon Vivant Events are aware of the condition the equipment is in prior to each hire and photographs are taken following all setups as evidence of this. 
2. The hirer will be responsible for any loss of equipment during the hire period and will be charged accordingly.
3. Any damage to the equipment must be reported immediately to Bon Vivant Events.
4. If the hirer is not happy with the setup of the soft play equipment, they must state this at the time of setup prior to signing the DELIVERY AND SETUP ACCEPTANCE form.
   
    

Booking and Cancellation

1. All prices are subject to change at any time, however if a booking has been made the price quoted at that time will not change.
2. All Bookings are only secured once a non-refundable deposit has been paid, to avoid disappointment.
3. If the booking is cancelled within 7 days prior to the event, your deposit will be forfeited as it is non-refundable.  However, if cancellation occurs in excess of 7 days prior to the event, the hirer will be issued a credit for the amount of the booking fee, which may be used to rebook the event at another date within a period of 6 months after the initial booking date, subject to availability.  
4. The balance is payable by through bank transfer (7) days prior to the event. 
5. Upon delivery of equipment, you will be required to sign a DELIVERY AND SETUP ACCEPTANCE form to confirm receipt.
6. An additional fee of $20 is charged for outdoor hire setups to cover additional cleaning costs associated with grass, insects, dust and other general outdoor matter.  
7. In the occurrence of bad weather for outdoor bookings, contact will be made by us on the day of the event to cancel or offer a change of venue or relocation of the setup to an indoor area. If there is no availability for change of venue or relocation, resulting in the event being cancelled we will provide the hirer with a credit for the amount of the booking fee to be used within a period of 6 months as stated above, subject to availability.
8. Hire rates are subject to change at any time. This rate will be secured upon booking and deposit.

 

Delivery and Setup/Pack up

1. There are no charges for local delivery as this is included in our hire charge. Additional delivery fee will occur for delivery and setup outside of our 20km radius. Contact us for delivery rates if your event is outside of the local area. This fee is determined at the discretion of Bon Vivant Events and is subject to change.
2. Please allow 1 hour prior to the event for setup and 1.5 hours following the event for dismantle, cleaning and collection of the equipment. 
3. It is the responsibility of the Hirer to ensure ease of access to the venue for setup/collection of the ball pit equipment. 
4.  There is no setup or dismantle/collection fee as this is included in our hire charge unless it is a high-risk delivery then a fee may be charged should it be deemed necessary which include premises (Shopping Centre, Malls, Halls, Community Centre, Private Residence, Venues, Etc.) that have more than 3 steps or where the set-up area is more than 50m from the delivery vehicle. This fee is $100 and will be added to an invoice after booking. Fee is payable before Delivery Date/Time.